Authorize App

By default, our system uses short-lived API tokens for generating documents, which work well for most cases.

You´re in the Helpcenter for Version 2 of our app! We introduced major upgrades, enhanced features and a new user interface. 🎉

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However, if you encounter issues with exporting large or complex documents, it may be necessary to authorize DocExport to ensure the process completes successfully without running into a time-out.

This ensures that the document generation process has the extended permissions and resources required for handling more demanding export tasks.

How to authorize DocExport

• Click on the DocExport Board view on any board.

• Click on the 'More' and on 'Subscription'

• Click on 'Authorize App' and go to the 'App Management' tab, select the 'All Workspaces' option and click on 'Save':

On the next page, click on the blue "Authorize" button:

That's it! From now on, DocExport will no longer experience time-outs during the document generation process. If you encounter any further issues, please contact our support team.